Refund policy

90-Day Money-Back Guarantee

We want you to love it. If you're not happy, you can request a refund within 90 days of delivery.

How to start a return

  1. Email us at jeephumilifier@outlook.com with your order number and the reason for the return. Please add photos or a short video if the item is damaged or not working.
  2. We'll reply within 1–2 business days with return instructions and the return address.
  3. Please don't send anything back without contacting us first. Returns sent without approval, or to the wrong address, may not be refunded.

Conditions

  • Change of mind: return the item complete (humidifier, jerry can, key fob and cable) in its original box, emptied and dry. The customer pays for return shipping.
  • Damaged, defective or wrong item: contact us within 14 days of delivery with photos or a video. We'll send a free replacement or a full refund. You don't pay return shipping, and in many cases you won't need to send the item back.
  • Missing parts: tell us what's missing and we'll send it.

Refunds

Once we receive and inspect your return, we'll email you to say whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a little longer. Original shipping costs are non-refundable unless the item was defective or incorrect.

Cancellations

You can cancel free of charge before your order ships. Email us as soon as possible. Once an order has shipped, the normal return process applies.

Customers in the EU and UK

You have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. To use it, send us a clear statement by email, for example: "I hereby withdraw from my contract for order [number]." Return the item within 14 days of telling us. We'll refund the purchase price and standard shipping costs within 14 days of receiving the item back, or proof that you sent it. You pay the direct cost of returning the item. If the item has been used beyond what's needed to check it, we may deduct its loss in value. Nothing in this policy limits your statutory warranty rights.

Chargebacks

If something's wrong with your order, please contact us first. We resolve almost every issue within a few days. Opening a dispute without contacting us first slows everything down for you.