Shipping policy
Every order ships with tracking.
| Destination | Estimated delivery |
|---|---|
| USA & Europe | 7–15 business days |
| Rest of the world | 8–16 business days |
Orders are processed within 1–3 business days. Shipping rates are shown at checkout. Delivery times are estimates, not guarantees. During the holiday season (November–December), carriers are busier than usual and parcels may take a few extra days. Buying it as a Christmas gift? Order by December 1 (USA & Europe) to be safe.
Tracking
You'll get a shipping confirmation email with a tracking number as soon as your order ships. Tracking may take 2–5 days to show updates. Questions? Email jeephumilifier@outlook.com.
Customs, duties and taxes
Prices on our site don't include import duties or local taxes unless shown at checkout. Some countries charge these on arrival, and the recipient is responsible for paying them. If a parcel is refused because of these charges, the order can't be refunded.
Wrong address
Please double-check your address at checkout. If you spot a mistake, email us within 12 hours and we'll do our best to correct it. We aren't responsible for parcels lost because of an incorrect or incomplete address.
Lost or delayed parcels
If your parcel hasn't arrived 30 days after shipping, or tracking hasn't updated for 10 days, contact us. We'll investigate with the carrier and send a replacement or a refund.
Marked as delivered but not received
Please check with neighbours and around your property first, and wait 48 hours, because carriers sometimes scan parcels early. Then contact us and we'll open an investigation with the carrier.